请问：女儿使用焱芝手工皂约三个星期后，双手和嘴巴周围仍然干燥、发红、发痒，甚至抓破皮肤。这是正常的吗？应该继续使用吗？
Question: My daughter has been using YANZ Handmade Soap for about three weeks, but the skin on her hands and around her mouth remains dry, red, and itchy. She has even scratched her skin until it is broken. Is this normal, and should she continue using it?
您好，非常感谢您一直以来对焱芝手工皂的支持与信任，也谢谢您愿意与我们分享女儿目前的皮肤状况。
Hello! Thank you for your continued trust and support for YANZ Handmade Soap, and for taking the time to share your daughter's skin condition with us.
了解到女儿已经使用手工皂约三个星期，但双手与嘴巴周围仍然明显干燥、发红、发痒，甚至晚上睡觉时会不自觉地抓伤皮肤，相信身为妈妈的您，看在眼里一定非常心疼。
We understand that your daughter has been using our handmade soap for approximately three weeks, yet the skin on her hands and around her mouth remains noticeably dry, red, and itchy. She may even scratch her skin unconsciously during sleep, causing further irritation or broken skin.As a mother, it must be heartbreaking to see her experience such discomfort, especially at night.
特别是当肌肤本身就有干燥、敏感或异位性皮肤炎（湿疹）等问题时，日常的清洁与护理确实需要多一份细心和耐心。
When skin is naturally dry, sensitive, or prone to conditions such as atopic dermatitis (eczema), daily cleansing and skincare often require additional patience and attention.
焱芝非常重视每位顾客的使用感受。我们希望透过以下的说明与日常护理建议，陪伴您进一步了解女儿的肌肤需求，并找到更加舒适、合适的照顾方式。
At YANZ, we genuinely care about every customer's experience. We hope the following information and gentle skincare suggestions will help you better understand your daughter's skin needs and find a more comfortable approach to daily care.
为什么肌肤会持续干燥、发红和发痒？
Why Does the Skin Remain Dry, Red, and Itchy?
如果本身有异位性皮肤炎（湿疹）、皮肤干燥或较为敏感的情况，肌肤的天然保护屏障可能比较脆弱，水分也较容易流失，因此对外界环境及清洁产品的反应可能更加明显。
For individuals with atopic dermatitis (eczema), naturally dry skin, or sensitive skin, the protective skin barrier may be more vulnerable, making it harder to retain moisture and more sensitive to external factors.
日常生活中，有些因素可能让干燥与发痒的情况加剧，例如：
Several everyday conditions may contribute to dryness and itching:
天气与环境变化： 冬季气候干燥、长期处于冷气或暖气环境，都可能影响肌肤的舒适度。
Weather and environmental changes: Dry winter weather, prolonged exposure to air-conditioning, or indoor heating may affect skin comfort.
水温过热或清洁时间过长： 热水可能带走肌肤表面的天然油脂，使干燥和紧绷感更加明显。
Hot water or prolonged washing: Hot water can remove natural skin oils, making dryness and tightness more noticeable.
流汗与衣物摩擦： 闷热、汗水、衣物材质及反复摩擦，都可能刺激敏感肌肤。
Sweating and clothing friction: Heat, perspiration, certain fabrics, and repeated rubbing may irritate sensitive skin.
反复抓挠： 肌肤越痒越容易抓，抓挠又可能使皮肤受到更多刺激，形成反复发痒的循环。
Repeated scratching: Itching can lead to scratching, which may further irritate the skin and create a recurring itch–scratch cycle.
焱芝手工皂注重温和清洁与舒适洗感。不过，即使是配方相对简单的产品，也不代表一定适合所有肤质。
YANZ Handmade Soap focuses on gentle cleansing and a comfortable washing experience. However, even products with simple formulations may not suit every skin type.
日常清洁与肌肤护理，可以留意哪些细节?
Gentle Daily Cleansing and Skincare Tips?
1. 水温不要太热，使用温水即可，洗澡或洗手时，建议使用舒适的温水，避免长时间浸泡或使用过热的水。特别是原本容易干燥的肌肤，水温过高可能使天然油脂流失，进一步增加紧绷、脱屑及发痒的不适感。
1. Use lukewarm water instead of hot water.We recommend using comfortably lukewarm water when bathing or washing hands, while avoiding prolonged soaking.Hot water may strip away natural skin oils and worsen tightness, flaking, or itching, especially for already dry or sensitive skin.
2. 清洁时轻柔带过，避免用力搓洗，清洁时不需要用力搓揉，也尽量避免使用指甲、粗糙浴巾、海绵或毛刷反复摩擦皮肤。对于已经出现抓伤、结痂或明显发炎的位置，更应减少刺激，让肌肤得到适当的照顾。
2. Cleanse gently and avoid excessive scrubbing
There is no need to rub the skin vigorously during cleansing. Avoid scratching with fingernails or repeatedly scrubbing with rough washcloths, sponges, or brushes.Areas with broken skin, crusting, or visible inflammation should be protected from further irritation.
3. 如皮肤本身较干燥，可时常清洗，一天可多次使用（但其他厂牌手工皂因含碱过高，不适用），沐浴后可搭配保湿（例如：薄涂皂液或手工皂，免冲洗），帮助平衡皮肤屏障，维持肌肤健康。
3.If your skin is naturally dry, you may wash it frequently—even multiple times a day. (Note: This does not apply to other brands of handmade soap, which may have an excessively high alkaline content.) After bathing, you can apply a moisturizer—such as a thin layer of the soap lather itself (left on without rinsing)—to help balance the skin barrier and maintain skin health.
4. 让保养方式简单，同时重视适当保湿，肌肤敏感期间，建议避免同时更换或叠加太多不同的清洁、护肤产品，以便观察皮肤的实际反应。
4. Keep skincare simple while maintaining proper moisturising care.During periods of skin sensitivity, it may be helpful to avoid introducing too many different cleansing or skincare products at once.
晚上睡觉时不自觉抓痒，应该怎么办？
What Can Help with Scratching During Sleep?
异位性皮肤炎较令人困扰的地方之一，就是肌肤有时会反复发痒，尤其在夜间，可能影响睡眠品质。即使白天已经尽量控制抓挠，晚上睡着后仍可能不自觉抓伤皮肤。
One of the most challenging aspects of atopic dermatitis is recurring itchiness, which can sometimes become more noticeable at night and interfere with sleep.
Even when someone makes a conscious effort not to scratch during the day, unconscious scratching may still occur during sleep.
您可以尝试以下几个温柔的日常照顾方式：
1.保持指甲短而平滑： 减少无意识抓挠造成的皮肤损伤。
2.选择柔软透气的衣物： 棉质、宽松的衣物通常较能减少摩擦带来的不适。
3.维持舒适的室内温度： 避免环境过热、过度流汗或空气太干燥。
4.短时间轻敷凉毛巾： 当皮肤发痒时，可以使用干净、微凉的毛巾短暂轻敷，帮助舒缓不适。
Here are some gentle ways to help:
1.Keep nails short and smooth: This may reduce skin damage caused by unconscious scratching.
2.Choose soft, breathable clothing: Loose-fitting cotton garments can help minimise friction and discomfort.
3.Maintain a comfortable room temperature: Avoid overheating, excessive sweating, and overly dry indoor air.
4.Try a cool compress: A clean, slightly cool towel applied briefly to itchy skin may offer temporary comfort.
希望透过这些细心的日常照顾，帮助女儿减少反复抓挠，让夜晚能够睡得更加安稳。
We hope these thoughtful daily care measures can help reduce repeated scratching and allow your daughter to enjoy more restful nights.
关于顾客分享的局部使用经验
Customer Experiences with Localised Application
焱芝也曾收到一些顾客的使用分享。
有客户分享：在初期使用时，因为很容易痒！所以直接把肥皂或精华皂液涂在痒处（先用皂把手洗干净），先不用清水洗掉（要涂抹均匀让皮肤充分吸收），比较不会痒一整天！等到适当时机再用清水洗掉或不用洗掉也可以，若有痕时，可以马上洗，再抹上不用洗掉，一天可以多洗几次，慢慢皮肤不会痒一整天！
Additionally, some customers have shared a tip: when you first start using the product, if you experience significant itching, you can apply the soap—or a lather made from the soap—directly onto the itchy areas (after first washing your hands thoroughly with the soap). Instead of rinsing it off immediately, spread it evenly and allow it to be fully absorbed by the skin; this helps prevent itching throughout the day. You can rinse it off later when it’s convenient, or simply leave it on. If any residue becomes visible, you can wash it off and reapply a fresh layer—there’s no need to rinse that off either. You can repeat this process several times a day, and over time, the persistent, all-day itching will gradually subside.
焱芝手工皂的制作坚持
YANZ Handmade Soap — Our Commitment
焱芝一直相信，日常清洁不一定需要复杂的配方与繁复的步骤。
At YANZ, we believe that everyday cleansing does not need complicated formulations or elaborate routines.
我们坚持以植物油脂与天然草本原料制作冷制手工皂，尽量减少不必要的清洁添加物，希望让每天接触肌肤的清洁，回到更单纯、舒适的选择。
We are committed to crafting cold-process handmade soaps using plant-based oils and natural herbal ingredients, while minimising unnecessary cleansing additives to offer a simpler and more comfortable approach to daily skincare.
焱芝冷制手工皂不额外添加人工香精、人工色素、防腐剂、抗菌剂及合成界面活性剂，重视原料选择与日常清洁体验。
Our cold-process handmade soaps are made without added artificial fragrances, artificial colourants, preservatives, antibacterial agents, or synthetic surfactants.
我们希望带给顾客的不只是清洁产品，更是一份对日常肌肤照顾的用心。
We place great importance on ingredient selection and the everyday cleansing experience.
目前最重要的是先减少女儿的皮肤不适，让她能够好好休息，不再因为搔痒而反复抓伤皮肤。
For now, the priority is to help reduce your daughter's discomfort, support better sleep, and prevent further skin damage from scratching.
好的清洁，是给予肌肤温柔的照顾，而不是增加负担。
Good cleansing should care for the skin gently, not place an additional burden on it.
🌿 好的手工皂，肌肤会知道。
🌿 Good handmade soap — your skin will know the difference.
