请问：孩子使用橄榄马赛皂后，皮肤仍然很干燥，发痒的情况比之前更严重，甚至抓破了皮肤。这是正常现象吗？应该如何处理？
Question: After using Olive Marseille Soap, my child's skin is still very dry, and the itching has become worse, even causing broken skin from scratching. Is this normal, and what should we do?
您好，谢谢您愿意和我们分享孩子使用后的情况。
看到孩子皮肤干燥、发痒加剧，甚至抓破了皮肤，相信您一定很担心，我们也非常重视您的使用感受。
Hello, thank you for sharing your child's experience with us.
We understand how worrying it can be to see your child experiencing worsening dryness and itchiness, especially when scratching has caused broken skin. We truly care about your child's comfort and well-being.
焱芝手工皂注重温和清洁与滋润保养，希望在日常清洁的同时，给予肌肤柔和、舒适的洗感。不过，每个人的肌肤状态不同，特别是原本较干燥、敏感或容易发痒的肌肤，对清洁产品的反应也可能有所不同。
YANZ Handmade Soap focuses on gentle cleansing and nourishing care, aiming to provide a soft and comfortable cleansing experience. However, everyone's skin is different, especially skin that is naturally dry, sensitive, or prone to itching.
若已经出现抓破皮的状况，建议您也可以参考紫草根润白马赛皂（亮白肌肤、展现肌肤自然光泽、控油、调理肌肤干燥、滋润肌肤、肌肤平滑/柔嫩感、帮助维持肌肤健康、帮助肌肤呼吸）
If the skin has already been scratched to the point of breaking the surface, you might consider using the Gromwell Root Brightening Marseille Soap. It helps brighten the complexion, reveals the skin’s natural radiance, controls oil, addresses dryness, provides deep moisture, leaves the skin feeling smooth and soft, supports overall skin health, and helps the skin "breathe."
这款手工皂注重温和清洁与滋润保养，帮助维持肌肤柔嫩、平滑的触感与自然光泽，适合希望加强日常滋养护理的顾客参考。
This handmade soap focuses on gentle cleansing and moisturising care, helping maintain a soft, smooth skin feel and natural radiance.
🫧洗澡时可以注意：
1.水温不要太热，温水就可以，太热的水容易让本身已经干燥的皮肤更加绷紧和痒。
2.不要用力搓洗或抓皮肤，不建议使用浴巾、刷、海绵或用指甲抓住洗澡，避免皮肤受到更多摩擦。
3.如皮肤本身较干燥，可时常清洗，一天可多次使用（但其他厂牌手工皂因含碱过高，不适用），沐浴后可搭配保湿（例如：薄涂皂液或手工皂，免冲洗），帮助平衡皮肤屏障，维持肌肤健康。
4.使用期间，建议先保持保养方式简单，避免使用过多厚重乳液、身体霜或含较多化学添加成分的产品，以免增加肌肤负担，也比较容易观察肌肤真实的适应情况。
5.尽量避免小孩一直抓，可以把指甲剪短，穿比较柔软、透气的棉质衣服，同时留意流汗、闷热、衣物摩擦等情况，因为这些因素都有机会让瘙痒变得更加明显。
🫧 Tips for bathing:
1. Keep the water temperature moderate—lukewarm is sufficient. Water that is too hot can cause skin that is already dry to feel even tighter and itchier.
2. Avoid scrubbing or scratching your skin. It is best not to use washcloths, brushes, sponges, or your fingernails while bathing, as this increases friction and can further irritate the skin.
3. If your skin is naturally dry, you may wash it frequently—even multiple times a day. (Note: This does not apply to other brands of handmade soap, which may have an excessively high alkaline content.) After bathing, you can apply a moisturizer—such as a thin layer of the soap lather itself (left on without rinsing)—to help balance the skin barrier and maintain skin health.
4. During this period, keep your skincare routine simple. Avoid heavy lotions, body creams, or products containing numerous chemical additives, as these can burden the skin and make it harder to gauge how your skin is truly adapting.
5. Try to prevent children from scratching. Keep their fingernails trimmed short and have them wear soft, breathable cotton clothing. Also, be mindful of factors like sweating, overheating, or friction from clothing, as these can all exacerbate itching.
相信您若遵照以上的贴心叮咛！您会看到孩子皮肤不舒服以及痒的程度也会慢慢缓解，皮肤也会慢慢的健康起来！
If you follow these helpful suggestions, you will see the discomfort and itching of your child’s skin gradually subside, and their skin will steadily return to a healthy state!
另外，有客户分享：在初期使用时，因为很容易痒！所以直接把肥皂或精华皂液涂在痒处（先用皂把手洗干净），才不用清水洗掉（要涂抹均匀让皮肤充分吸收），比较不会痒一整天！等到适当时机再用清水洗掉或不用洗掉也可以，若有痕时，可以马上洗，再抹上不用洗掉，一天可以多洗几次，慢慢皮肤不会痒一整天！
Additionally, some customers have shared a tip: when you first start using the product, if you experience significant itching, you can apply the soap—or a lather made from the soap—directly onto the itchy areas (after first washing your hands thoroughly with the soap). Instead of rinsing it off immediately, spread it evenly and allow it to be fully absorbed by the skin; this helps prevent itching throughout the day. You can rinse it off later when it’s convenient, or simply leave it on. If any residue becomes visible, you can wash it off and reapply a fresh layer—there’s no need to rinse that off either. You can repeat this process several times a day, and over time, the persistent, all-day itching will gradually subside.
🩷 焱芝手工皂的制作坚持
焱芝坚持以较简单的配方理念制作手工皂，选用植物油脂与草本原料，尽量减少不必要的清洁添加物，让每天接触肌肤的清洁，回到更单纯、温和的选择。
🩷 YANZ Handmade Soap — Our Commitment
At YANZ, we believe in keeping our handmade soap formulations simple. We carefully select plant-based oils and herbal ingredients while minimising unnecessary additives, offering a simpler and gentler approach to everyday cleansing.
焱芝冷制手工皂不额外添加防腐剂、人工色素、人工香精、抗菌剂或合成界面活性剂，希望为顾客带来简单而舒适的日常清洁体验。
Our cold-process handmade soaps are made without added preservatives, artificial colourants, artificial fragrances, antibacterial agents, or synthetic surfactants, with the aim of providing a simple and comfortable daily cleansing experience.
温柔提醒
每个孩子的皮肤状况都不同，肌肤的舒适与安全始终是最重要的。焱芝希望陪伴每个家庭，慢慢找到适合自己肤况的清洁与保养方式，而不是让孩子勉强忍受干痒或不适。
好的清洁，是让肌肤获得温柔的照顾，而不是增加负担。
Gentle Reminder
Every child's skin is different, and their comfort and safety should always come first. At YANZ, we hope to support every family in finding a cleansing and skincare routine that suits their needs, without expecting children to endure itching or discomfort.
Good cleansing should care for the skin gently, not place an additional burden on it.
