请问：妈妈使用御真橄榄马赛皂洗脸后觉得会痒，脸部也有一点泛红，这是正常的吗？
Question: My mother feels itchy after washing her face with Yuzhen Olive Marseille Soap, and her face looks slightly red. Is this normal?
您好，谢谢您愿意和我们分享妈妈使用后的情况。
如果洗脸后只是轻微泛红、发痒，但没有严重脱皮、持续一整天红肿、发热、刺痛或明显不适，可以先温和观察，不需要太过担心。
Hello, thank you for sharing your mother’s experience with us.
If there is only mild redness and itchiness after face washing, without severe peeling, redness or swelling lasting the whole day, heat, stinging, or obvious discomfort, you may gently observe first and do not need to worry too much.
脸部肌肤本身比身体肌肤更细致，也比较容易受到天气、清洁习惯、过去使用的洗面乳或保养品影响。若肌肤原本就比较敏感、干燥或脆弱，刚开始转换成手工皂清洁时，可能会短暂出现泛红、微痒、紧绷或干燥感。这不一定代表产品不适合，也可能是肌肤正在适应新的清洁方式。
但更年期引起的潮热现象则属于例外，这代表皮肤正在进行角质代谢，并不是保湿不足。
Facial skin is more delicate than body skin and can be more easily affected by weather, cleansing habits, or previously used facial cleansers and skincare products. If the skin is already sensitive, dry, or fragile, it may temporarily feel slightly red, itchy, tight, or dry when first switching to handmade soap. This does not necessarily mean the product is unsuitable; it may simply be the skin adjusting to a new cleansing routine.
However, hot flashes caused by menopause are an exception. This indicates that the skin is undergoing keratin renewal, and does not necessarily mean that the skin lacks moisture.
如果妈妈过去有使用洗面乳或其他保养品，建议不要使用过多清洁产品、厚重乳液、面霜或含较多化学添加成分的保养品，以免增加肌肤负担，也比较容易观察肌肤真实的适应情况。
If the mother has previously used facial cleansers or other skincare products, it is recommended to cut back on excessive cleansing products, heavy lotions, creams, or products containing high levels of chemical additives; this avoids overburdening the skin and makes it easier to observe how the skin truly adapts.
使用御真橄榄马赛皂洗脸时，建议先将脸部与手工皂充分湿水，搓出泡沫后，用泡沫轻轻带过脸部即可。请避免用力搓揉，也不要让水温太高，以免带走肌肤表面的油脂，让干燥或发痒感更明显。
When using Yuzhen Olive Marseille Soap to wash the face, we recommend fully wetting both the face and the soap first, then lathering it and gently cleansing the face with the foam. Avoid rubbing too hard, and avoid water that is too hot, as it may strip away the skin’s natural oils and make dryness or itchiness more noticeable.
御真橄榄马赛皂可用于全身沐浴、洗头与洗脸，也可以依照个人肤况适度调整使用次数。若脸部容易发痒，建议清洗后轻轻按干，在发痒的地方，再涂抹御真橄榄马赛皂或玉容精华皂液（一天可以涂抹多次，不用洗掉）
Yuzhen Olive Marseille Soap is suitable for full-body bathing, hair washing, and facial cleansing; usage frequency can be adjusted according to your skin's condition. If you experience facial itching, it is recommended to gently pat the skin dry after washing and then apply Yuzhen Olive Marseille Soap or Yurong Essence Soap Liquid to the itchy areas (this can be applied multiple times a day without rinsing off).
焱芝手工皂注重温和清洁与滋润保养。我们希望陪伴每位顾客依照自己的肤况，慢慢找到最适合自己的清洁方式，让肌肤逐渐回到更舒适、清爽、稳定的状态。
Yanzhi handmade soap focuses on gentle cleansing and nourishing care. We hope to accompany every customer in gradually finding the cleansing method that best suits their own skin condition, allowing the skin to slowly return to a more comfortable, refreshed, and balanced state.
焱芝手工皂是以较简单的配方理念制作，坚持不使用不必要的添加物，例如合成香精、人工色素、抗菌剂或特定起泡剂等。
Yanzhi handmade soap is crafted with a simpler formulation philosophy, and we insist on avoiding unnecessary additives such as synthetic fragrances, artificial colorants, antibacterial agents, or specific foaming agents.